Do you have marketing problems?
Do you want to innovate?
Do you want to differentiate your services from your competition?
We can help.
A Fortune 200 specialty products company. With a strong dependency on a small number of distributors.
We worked to discover their customers’ frustrations and expectations.
We worked with their team in redefining processes, people and technology
needed to fulfill those expectations.
Delivered and implemented the plan achieving 2020 revenue close to the level of 2019 when the market shrank 9%.
A Fortune 10 retailer. Transitioning to the online market facing new operational challenges.
We discovered customers were unhappy. NPS and fill rate well below expectations.
We worked with their team on reshaping customer experience related competencies, and review delivery processes.
NPS reached 65, and fill rate is over 90%.
A Multi-Billion Multinational Company. With sophisticated Customer Satisfaction metrics, it still suffered high Customer churn.
We designed a Customer segmented contact process to discover the customers’ frustrations and expectations.
Together with their team, we redefined the Customer attention processes, the structures and technology platform needed to increase Customer Satisfaction. We managed and monitored the implementation plan achieving consecutive Y-o-Y NPS and Customer defection KPI improvements during a three-year period.
For some of our clients we have developed sales and loyalty programs to increase sales. We work to make your sales people loyal to the brand and not to the competition.
All Rights Reserved BIG, Innovation & Marketing Engineering 2023.
One more thing...
do you know why we are different?
Because we know that our clients have teams with super powers and we as imagineers help them solve their problems, understand their needs and we work with them to implement those solutions.
We work hand in hand with our clients to make their solutions come true.
We help our clients differentiate themselves from the competition.
